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Heart Of Vegas Review Australia
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Contact Heart Of Vegas Support

If you need assistance with any aspect of using Heart Of Vegas on heartofvegas-aussie.com, you can contact our support team by using the secure contact form below. Please provide your name, a valid email address or messenger contact, and a clear description of your request so that we can review your enquiry efficiently and respond with accurate information.

We aim to reply to all standard inquiries within one business day. However, response times may vary depending on the complexity of your request and overall enquiry volumes. For matters relating to your Heart Of Vegas account, virtual purchases, technical issues, or feedback about Heart Of Vegas, our support team operates 24/7 and will respond as soon as reasonably practicable.

Direct Contact Details

You may also contact us directly via email using the following addresses associated with heartofvegas-aussie.com:

  • Player Support (primary): [email protected] - for technical issues, account access problems, in-app purchase queries, and general gameplay assistance.
  • General Enquiries: [email protected] - for questions about Heart Of Vegas content, website information, and non-support enquiries.
  • Press & Media: [email protected] - for media enquiries regarding Heart Of Vegas and related communications.
  • Business & Sales: [email protected] - for partnership or commercial enquiries.
  • Careers & HR: [email protected] - for employment-related questions.

Our official website is https://heartofvegas-aussie.com. For detailed legal information about the operator's global services, you may also consult the following Product Madness and Aristocrat group resources (which open in a new window and are separate from heartofvegas-aussie.com): Terms of Service and Privacy Notice, as well as the official Facebook fan page at facebook.com/HeartofVegas.

Corporate and Operator Information

Heart Of Vegas is a social casino product owned and operated by Product Madness (UK) Limited, a wholly-owned subsidiary within the Aristocrat Leisure Limited group (Pixel United division). As of 2026, the registered office of Product Madness (UK) Limited is:

  • Registered office / legal address: 10 Finsbury Square, London, United Kingdom
  • Company registration number: 06963238 (UK Companies House)

Heart Of Vegas is provided as a social casino application. According to the information available as at 2026, it is classified for Australian users as a "game of chance played for amusement" and does not offer "winnings of monetary value". Consequently, it does not operate under an Australian gambling licence and is offered in reliance on exemptions under the Interactive Gambling Act 2001 (Cth) applicable to services without monetary-value prizes. Oversight of interactive gambling services in Australia is undertaken by the Australian Communications and Media Authority (ACMA).

Important Legal and Regulatory Notices for Australian Users

  • Social Casino - No Real Money Gambling: Heart Of Vegas and the Heart Of Vegas website accessed via heartofvegas-aussie.com do not provide real-money gambling services. Purchases made within the app or related services involve virtual items that have no cash value, cannot be redeemed for real money, and cannot be exchanged for any goods, services, or financial instruments. Nothing on this contact page or on heartofvegas-aussie.com constitutes an offer of gambling services to Australian residents.
  • Age and Responsible Play: Heart Of Vegas and Heart Of Vegas are intended solely for entertainment by adults. You should not use the service if you are under 18 years of age or if playing social casino games may adversely affect your wellbeing or financial circumstances. If you feel that your gameplay, spending, or time spent on social casino products is causing you harm, you should cease use and consider seeking help from Australian counselling services such as Gambling Help Online or by calling local helplines available in your State or Territory.
  • Jurisdictional Limitations: The information on heartofvegas-aussie.com, including Heart Of Vegas, is prepared for users in Australia as at 2026. Certain products or features discussed on this site may not be available, lawful, or appropriate outside Australia. If you access Heart Of Vegas or this website from another jurisdiction, you are responsible for complying with local laws and regulations applicable to you.
  • No Legal, Financial, or Investment Advice: Content on heartofvegas-aussie.com relating to Heart Of Vegas, Product Madness (UK) Limited, Aristocrat Leisure Limited (ASX: ALL), or any related entity is provided for general information only. It does not constitute legal advice, financial advice, investment advice, or a recommendation regarding securities of Aristocrat Leisure Limited or any other entity. For up-to-date investor information, please refer to Aristocrat's official investor relations materials.

Use of Your Personal Information

When you contact us through the form or by email, we will use the personal information you provide (such as your email address and message content) solely for the purpose of responding to your enquiry, troubleshooting issues, and improving our services. By submitting the form or sending us an email, you consent to this use.

For further details on how personal data may be collected, stored, and processed by the operator and its corporate group, please review the current Privacy Notice published by Product Madness as at 2026. To exercise data protection rights that may be available to you under applicable law, please state your request clearly in your message and include sufficient information to verify your identity.

Complaints and Dispute Resolution

  1. Initial Contact: If you wish to make a complaint about Heart Of Vegas, content on Heart Of Vegas, or any aspect of the service accessed via heartofvegas-aussie.com, please first contact us using the support email [email protected] or the contact form below. Provide full details of your concern, including relevant dates, transaction references (if applicable), device information, and screenshots where possible.
  2. Investigation Process: We will acknowledge your complaint within a reasonable time and will endeavour to investigate and respond substantively within 30 days. Complex technical or legal issues may require additional time; where this occurs, we will inform you of the delay and provide updates on progress.
  3. Escalation: If you are dissatisfied with the outcome of your complaint, you may request an internal review by specifying "Complaint Escalation" in the subject line of your email. Because Heart Of Vegas operates as a social casino and not a licensed gambling service in Australia, external gambling dispute schemes may not be available. However, this does not limit any rights you may have under non-excludable Australian consumer laws.
  4. Australian Consumer Law: Nothing on this contact page is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, any warranties, conditions, or guarantees not expressly set out in the applicable terms of service are excluded.

How to Use the Contact Form

  1. Provide Accurate Contact Details: Enter a valid email address or messenger contact that you actively monitor. Our ability to respond depends on the accuracy of the details you provide.
  2. Describe Your Request Clearly: In the "Message" field, include all relevant information, such as your Heart Of Vegas user ID (if available), the platform you are using (e.g. iOS, Android, Facebook), and a concise description of the issue or question.
  3. Do Not Include Sensitive Data: For your own protection, do not include passwords, full payment card numbers, government identifiers, or other highly sensitive personal information in the message field. If such details are needed for verification, our support team will provide a secure process or further instructions.
  4. Retention and Records: We may retain a record of your contact and our response for a period that is reasonably necessary for operational, legal, and compliance purposes, in accordance with our data retention practices and applicable law as at 2026.

Regional Compliance Note (Australia, 2026): The contact options and legal information set out above are designed to align with Australian regulatory expectations regarding transparency, responsible gameplay, protection of consumers of digital services, and clear identification of the operator. As regulatory frameworks for social casino products continue to evolve in Australia, this information may be updated. You should check this page periodically on heartofvegas-aussie.com for the most recent version.